Role Details

Type of Support: Customer Support (Non-voice)
Contract Duration: Temporary
Training Schedule: TBA
Work Schedule: To be Determined
Work type and Location: WFH, Metro Manila
Target Start Date: June 12, 2025

About The Role 

Do you like making social network apps a safe and enjoyable platform for users to connect with each other? We are looking for a Content Moderator who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.

Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content.

What you'll do:

• Quickly and accurately making decisions on text, images, and videos submitted by platform users
• Banning users when appropriate, according to guidelines
• Escalating sensitive content to management when necessary
• Accurately documenting the reasons for your ban decisions on the user’s profile
• Participating in Product calibration meetings related to Moderation with Management
• Supporting management in identifying trends and newly banned terms
• Reporting discrepancies or bugs to the Team Leads and upper management
• Reporting backend UI feature requests or bugs to management
• Assisting with training new team members

What we expect from you:

• Education
  • Must have a high school diploma or equivalent experience in the same field
  • Must be 18 years of age or older
• Experience
  • Previous experience in content moderation in T&S is a must
  • Minimum of 1-year experience in content moderation T&S
  • Familiarity with NCMEC reports and TechCoalition’s industry classification system is a plus
  • Familiar with CRM tools
• Skills Requirement
  • Leadership and collaboration skills
  • Must have basic knowledge in using office applications such as Gsuites & Microsoft Office.
  • Strong computer navigational skills
  • Multitasking Skills
  • Research Skills
  • Excellent communication and interpersonal skills
  • Excellent organizational, time management, and follow-up skills
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Core Competencies
  • Strong work ethic and high level of attention to detail and accuracy
  • Comfortable making decisions with limited information available Integrity
  • Integrity
  • Judgment & Decision Making
  • Investigative Mindset/ Curiosity
  • Teamwork
  • Detail and Results-oriented
  • Driving Growth & Innovation
• Functional / Technical Competencies
  • Strategic Planning
  • Results Orientation
  • Decision Making

What you will get in return

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].